What to expect during your face-to-face assessment

If you have been referred to the occupational health service for a face-to-face assessment, your HR/Manager will make you aware of the referral and the reason for your referral. Your HR/Manager will share information about the confidentiality of your information and your rights.

Consultations usually take around 30 minutes; sometimes a little longer if the issues are complex. Your appointment details will be communicated to you via email and text message. This will include the date, time, location and name of the Occupational Health Professional. Your referring HR/Manager will also be informed. Consultations are usually arranged close to where you work or live, however it may be necessary to travel further depending on the availability of appointments in your area.

If you require assistance upon arrival, please inform us prior to the assessment so we can arrange appropriate provision. Children are not allowed to be present during the assessment and there are no childcare facilities available on site. Please bring your appointment confirmation letter or text message with you on the day. 

Aim to arrive in good time for your assessment. If you are delayed it may not be possible for the Occupational Health Professional to see you and another booking may be required. We will need to inform your employer and they will be charged for the missed appointment.

The Occupational Health Professional will ask you to complete a consent form to carry out the consultation and to release an Occupational Health report to your organisation following the consultation.

Without your consent, the consultation cannot proceed. If you are not happy to continue then you should advise your HR/Manager immediately. 

During the assessment the Occupational Health Professional may undertake a physical examination. If you would like a chaperone to be present you are welcome to bring a suitable person to the appointment.

What information should take to the appointment?

In order for the consultation to be as effective as possible we would recommend taking the following information if relevant:

  • Details of any current prescription medication from your doctor or specialist
  • Any relevant health information, such as diabetic glucose monitoring diaries, peak flow diaries for asthmatics or mood diaries for psychological disorders.
  • Names of any specialists whose care you are under and details of any forthcoming outpatient appointments or operation dates awaited.
  • If you have had any recent reports or investigations such as blood tests, X rays or scans, it would be very helpful to know if these highlighted any abnormalities. (You may wish to ask your GP about this).
  • Details of how long your current Fit certificate runs if relevant.

What happens next?

Following the consultation, an Occupational Health report will normally be sent within one working day. The report will be made available to your HR/Manager or named referrer and should answer the questions raised in their referral. It will usually include a brief description of any health matters, recommendations and any adjustments to your role which are recommended.

Should you wish to receive a copy of the Occupational Health report before or at the same time as your employer, please let the Occupational Health Professional know and this will be made available on HealthHub.

Please note – if you miss your appointment we will need to inform your employer and they will be charged for the missed appointment.

Compliance Statement

Health Management processes your personal data in line with relevant data protection and clinical governance requirements and good practice, including:

  • GMC Confidentiality and Faculty of Occupational Medicine (FOM) guidelines
  • The General Data Protection Regulation (GDPR)

Please be aware another clinician may audit your case for quality purposes to ensure all our clinicians work to best practice standard. When this is undertaken no personal data is shared. Health Management are the Controller under GDPR. The legal basis for processing your:

  • personal data is for the legitimate interests pursued by the Controller or by a third party – GDPR, Article 6(1)(f). Consent is not relied on for GDPR compliance;
  • special category (i.e. health) data is for the purposes of preventive or occupational medicine – GDPR, Article 9(2)(h)

For more information about how your personal data is processed and your rights please see

our Privacy Policy  or ask our team.